Privacy Policy

1. How We Protect Your Privacy

We understand how important your privacy is, and we want you to feel completely comfortable knowing your information is safe with us. This policy explains how we collect, use, and protect your personal information when you use our services here in Tennessee. By using our services, you’re agreeing to the terms outlined below. We’re committed to being transparent and keeping things straightforward.

2. What Information We Collect

To provide you with the best possible care, we may collect a few different types of information:

Personal Details: This includes things like your name, address, phone number, email, birthday, and, if needed for certain services, your Social Security number.
Health Information: If you’re using our home care services, we’ll collect health-related details such as your medical history, diagnoses, medications, and care plans. Don’t worry; this is all handled with the utmost care and is protected by HIPAA and Tennessee’s health privacy laws.
Care Recipient Information: If you’re arranging care for someone else, we’ll collect information about them, like their name, age, health conditions, and care preferences.
Payment Information: If you’re paying for our services, we’ll need your payment details, such as credit card information or health insurance.

3. How We Use Your Information

We use your information to:

Provide and manage your home care services.
Keep you updated about your care or our services.
Process payments and handle billing.
Follow all legal and regulatory requirements, especially those in Tennessee.
Improve our services and develop new ways to help you.
Keep our clients and staff safe and secure.
Handle our internal business operations smoothly.

4. Sharing Your Information

We might share your information in these situations:

With our employees and contractors who need it to provide your care.
With healthcare providers and other professionals involved in your care.
When required by law, like with subpoenas or court orders.
To protect our company’s rights and safety, and the safety of others.
With Tennessee state agencies if we’re legally obligated.
If our company is involved in a merger, acquisition, or sale.

5. Keeping Your Health Information Safe (HIPAA)

If you’re receiving our home care, your health information is protected by HIPAA. We’ve put strong measures in place to keep your information confidential and secure.

6. Tennessee-Specific Privacy Matters

Future Tennessee Consumer Privacy Act (TCPA): If Tennessee passes a consumer privacy law in the future, we’ll absolutely comply with it, giving you rights to access, delete, and correct your information.
Tennessee Health Records Confidentiality Act: We follow Tennessee’s specific rules for keeping health records private.
Reporting Requirements: We comply with Tennessee’s rules for reporting certain incidents or information.
Data Breach Notification: If there’s a data breach, we’ll follow Tennessee’s laws to notify you and the Tennessee Attorney General.

7. Keeping Your Data Secure

We use reasonable security measures to protect your information, but remember that no online method is 100% secure.

8. Your Rights

You have the right to:

See your personal information.
Ask us to correct any mistakes in your information.
Request that we delete your information (within legal limits).
Opt out of certain communications.
Receive a copy of your HIPAA-related information.

9. Updates to This Policy

We might update this policy from time to time. We’ll let you know about any big changes by posting the updated policy on our website.

10. Get in Touch

If you have any questions about this policy, please reach out:

Phone: (615) 567-5852

Email: admin@myrhcare.com